FREQUENTLY ASKED QUESTIONS
All our gemstones are photographed using the same state of the art equipment in a standardised environment and only altered to match the actual stone. It should be noted that some gemstones may react differently in different lighting conditions.
Yes, you can request additional pictures and information.
All the gemstones on Gemolith.com come with at least one lab report.
Each login is specifically set per user and can only be shared with people from the same company. This is to protect all users of the site as well as each business using it.
You can return your item within 14 days from the purchasing date without questions asked. As long as the stone has not been interfered with in any way and all original documents and packaging is intact, it can be returned at your expense to our regional office.
Yes. Nevertheless, if you cannot find what you are looking for, you can place a special order with us through our ‘special order’ section and our sourcing team will get back to you within 2-3 working days with some results.
If there is a stone you are looking for, but can’t find it on the site, Click the Special Order button and send us your request. Our team will then come back to you within 2-3 working days.
Payment and Charges
Shipping and Returns
GEMCLOUD US CORP
GemCloud USA, 579 5th Avenue Suite 1118, New York, NY 10017
GEMCLOUD UK LIMITED
39 Greville Street, London, EC1N 8PJ, United Kingdom
GEMCLOUD LIMITED THAILAND
1249/115A gems Tower 10th Floor, Charoenkrung Rd., Suriyawong, Bangkok, Thailand, 10500